1. What is the BLKSHEEP online return policy ?
If item is picked up in store you will be eligible for a full refund within 7 days of purchase with a $10 restocking fee applied.
If item is shipped to you, you will be eligible for a refund within 7 days of receiving the product however, a $15 re-stocking fee will be taken if free shipping was given at checkout
***All regular priced items that are ordered in-store or shipped out are checked upon being packed. If you receive your item and there is a defect, you have 3 days from the day received to get in touch with us. After this time frame, we sadly cannot take the items back.
*All returns or exchanges must be approved prior to coming in store or shipping items back.
2. What is the BLKSHEEP restocking fee?
If you choose to take a refund, we take a restocking fee of $15 on orders that were purchased with free shipping and a $10 restocking fee for pick up in store. If you choose to take a store-credit or exchange, the restocking fee does not apply. If you paid for shipping on your order, a restocking fee will not be taken.
3. What are the BLKSHEEP store hours?
We are open from Tuesday – Friday please make sure to check google for most up to date hours or send us a DM on instagram we would be happy to help. See you then!
4. How long does shipping take?
Shipping can take anywhere from 3-7 business days within Canada.
5. Are sales items final sale?
All sales items are FINAL SALE.
6. How do I exchange or return items that we ordered online?
If you purchased an order online and need to do an exchange or return you can ship the item back to us at the receiver’s cost or visit us in store within 7 days of receiving the item.( This does not apply to international orders those are Final sale)
7. Will I get charged duties and taxes on online orders?
All orders within Canada will not receive duties and taxes. International parcels are subject to duties and taxes at the receiver’s expense. This cost gets determined by their own local customs.
8. Received a gift with purchase, do I have to return it?
If you're making a return, yes the gifted BLKSHEEP item must be returned to complete the transaction.
9. What are your current store hours?
TUESDAY & WEDNESDAY 11:00 am - 6:00 pm
THURSDAY - SATURDAY 10:00am - 4:00pm
please note : If for whatever reason we are unable to fulfill your order we will refund you. We have the right to cancel orders at our discretion and apologize for any inconvenience it may cause.