FAQs

Returns & exchanges

What is your online return policy?

Picked up in store: full refund within 7 days of purchase, minus a $10 restocking fee. Exchange or store credit within 14 days of purchase, no fee.
Shipped to you: refund within 7 days of receiving your order. A $15 restocking fee is deducted from the refund. Exchange or store credit within 14 days of purchase, no fee.

All items are checked before they’re packed. If your item arrives with a defect, please contact us within 3 days of receiving it. After that, we can no longer accept it.

All returns and exchanges must be approved before you come in or ship anything back. Request yours through our return portal.

Is there a restocking fee?

Only if you choose a refund:

$15 on shipped orders
$10 on in-store pick-up orders

There’s no restocking fee if you choose store credit or an exchange within 14 days of purchase.

How do I return or exchange an online order?

Submit a request through our return portal. Then either ship the item back to us (at your cost) or bring it to our store: within 7 days of receiving it for a refund, or within 14 days of purchase for an exchange or store credit. International orders are final sale.

Are sale items final sale?

Yes, all sale items are final sale.

I received a free gift with my purchase. Do I need to return it?

Yes. If you return your order, the gifted BLKSHEEP item must be returned too.

Orders

Can I change my order after it’s placed?

We can’t change the items in an order once it’s placed. Depending on where your order is in the process, our team may be able to update your shipping address or shipping method. Email us at info@blksheep.com. Once your order has shipped, it can’t be changed.

Can I cancel my order?

It depends on where your order is in the process and whether it includes final sale items or promotional offers. Our team may be able to cancel it (fees may apply). Email us at info@blksheep.com.

If we’re unable to fulfill your order for any reason, we’ll refund you. We reserve the right to cancel orders at our discretion, and we apologize for any inconvenience.

Will you restock a sold-out size or style?

Often, yes. On any sold-out size, tap Notify me when available on the product page and leave your email. You’ll get a message the moment it’s back. If a style isn’t coming back, we’ll let you know.

Shipping & payment

How long does shipping take?

Usually 3–5 business days within Canada. These are estimated times, not guaranteed: it’s often faster, and it can occasionally take longer during busy periods or with the courier.

Do you offer payment plans?

Yes. At checkout you can split your purchase into four interest-free payments with Afterpay, or pay in instalments with Shop Pay. Both options show on every product page.

Will I be charged duties and taxes?

Orders shipped within Canada have no duties or import taxes. International orders are subject to duties and taxes, set by local customs and paid by the recipient.

What currency will I be charged in?

All orders are charged in Canadian dollars (CAD) and appear as BLKSHEEP on your statement. If you live outside Canada, your bank may charge a small currency conversion fee, which we have no control over. By purchasing from BLKSHEEP, you accept any fees from currency conversion or your bank or card provider. BLKSHEEP isn’t responsible for any duties charged during shipping.

Rewards

How does BLKSHEEP VIP work?

BLKSHEEP VIP is our free rewards program. Join from the Rewards button in the corner of any page. You earn 1 point for every $1 you spend, plus bonus points for joining, following us on Instagram and TikTok, and on your birthday. Points turn into money off your next order. Refer a friend and you each get $15 off.

Visit us

What are your store hours?

Monday: 10am–4pm
Tuesday & Wednesday: 11am–6pm
Thursday–Saturday: 10am–4pm
Sunday: Closed

Still have a question?