RETURN POLICY

Need to make a return? Use our return portal <3

AT A GLANCE

  • Bought in the boutique? All in-store purchases are final sale. Everything below applies to online orders only.
  • Refund: within 7 days (pick-up orders: from the day your order is ready; shipped orders: from the day you receive it). A restocking fee is deducted from the refund: $10 for pick-up orders, $15 for shipped orders.
  • Exchange or store credit: within 14 days of purchase. No restocking fee.
  • Regular-priced items only, unused, in original condition, with the return tag attached.
  • Final sale (no returns or exchanges): sale and promotional items, bodysuits, lingerie, swimwear, accessories, beauty products, international orders and special orders.
  • Every return or exchange starts in the Return Portal before you come in or ship anything back.
  • Defects: all items are checked before they are packed. If your item arrives with a defect, please contact us within 3 days of receiving it. After that, we can no longer accept it.

HOW TO RETURN OR EXCHANGE AN ONLINE ORDER

You can bring your online order to the boutique or mail it back. Either way, start in the Return Portal first.

OPTION 1: BRING IT TO THE BOUTIQUE

  • Start your return via our Return Portal before visiting.
  • If all conditions are met, you’ll be notified to bring your item to the store, where our team will assist you.
  • Bring regular-priced items in person to:
    7181 Yonge St, Unit 17, Thornhill, ON, L3T 0C7

OPTION 2: MAIL IT BACK

  1. Initiate your return through our Return Portal.
  2. Upon approval, follow the instructions provided.
  3. Ship your item within 7 days of approval.
  4. Ensure the item is:
    • Unused and in original condition
    • Has the return tag attached
  5. You are responsible for return shipping costs and tracking.
    • We are not liable for lost or stolen returns.
    • Unauthorized returns will be sent back or held at your expense.
  6. A $15 restocking fee applies to all mailed returns.
    • No restocking fee for exchanges.
    • Repair costs for dirty/damaged items may be deducted from your refund.

THE FULL POLICY

PURCHASES MADE IN THE BOUTIQUE

  • All in-store purchases are FINAL SALE.

ONLINE ORDERS

  • Pick-Up Orders: You will be notified via email/text when your order is ready. You have 7 days from that date to pick up your order to be eligible for a refund. Refunds are subject to a $10 restocking fee, deducted from your refund. This fee does not apply to exchanges. However, you are still eligible for exchange or store credit within 14 days of purchase.
  • Shipped Orders: Returns are eligible for a refund within 7 days from the day you receive your item and are subject to a $15 restocking fee, deducted from your refund. This fee does not apply to exchanges. However, you are still eligible for exchange or store credit within 14 days of purchase.
  • All regular-priced items must have the original return tag attached to be eligible for return or exchange.

The following are not eligible for return (No exceptions):

  • Final sale items
    • Sale & promotional items
    • Bodysuits, lingerie, swimwear, accessories (e.g., breast tape, body glue, nipple stickers, jewellery, sunglasses)
    • Beauty products
    • International orders
    • Special orders

ORDER CANCELLATIONS

  • Once an order is placed, payment processing fees are applied to our business and are not returned to us if the order is cancelled. As a result, cancelled orders may be subject to a small cancellation fee deducted from the refund total. The fee amount will vary depending on the value of the purchase.

SALE

  • All sale items including final sale items and promotional items are final sale (no exceptions).

GIFT CARDS

  • Not eligible for promotional discounts.
  • May be cancelled if a promo code is applied.

BLKSHEEP BOUTIQUE

7181 Yonge St, Unit 17
Thornhill, ON, Canada
L3T 0C7