Need to make a return? Use our return portal <3
For pick-up orders, you will be emailed/ texted once your item(s) are packed and ready for you, you have 7 days from that day for a full refund, store credit or exchange. However, full refunds will require a $10 restocking fee.
All regular priced merchandise will have a return tag attached, this tag must remain on the garments in order for any exchange, store credit or refund to take place.
All sales items including promotional sales, as well as bodysuits, beauty products and accessories are FINAL SALE, no exceptions.
International Orders are FINAL SALE at this time.
PRE-ORDERS are subject to same the return policy as regular priced items.
IN STORE POLICY:
All items in store are FINAL SALE.
Exchange or Store Credit is permitted only on regular price merchandise within 14 days in Canada ONLY. Any item eligible for exchange or store credit must be accompanied by the original tags. In addition, they cannot be worn, damaged, altered or washed. Sale items are a FINAL SALE. We do not accept exchanges or store credit on any accessories such as breast tape, nipple stickers, lingerie, bodysuits, bathing suits, jewelry and anything under our beauty tab. Promotional merchandise is subject to the same regulations as sale items.
Gift cards are NOT apart of any promotions and are subject to cancelation if one is applied.
HOW TO EXCHANGE/RETURN MERCHANDISE IN STORE:
Regular priced merchandise can be returned for exchange to our boutique in person at 7181 Yonge St, Unit# 17, L3T 0C7, Thornhill ON, Canada.
Please use our return portal with your request prior to bringing the item in. If all exchange/return requirements are successfully met, you will then receive a notification to bring in your item where the sales associate will then initiate the return, exchange or store credit process for you immediately.
Note* If the item is picked up in store you will be eligible for a full refund within 7 days of purchase with a $10 restocking fee applied.
HOW TO INITIATE RETURN MERCHANDISE BY MAIL:
Follow these steps if you would like to make a return:
1. Use our return portal to initiate your return request.
2. Once we receive your request, we will approve the request and you will receive further instructions on how to proceed.
3. Return must be dropped off at the post office within 7 days of receiving your approval
4. Returned merchandise will be thoroughly examined to make sure the item:
a) Has the return tag attached
b) is unused, unworn and is in original condition
- We are not responsible for any packages that are lost or stolen while in transit.
- We cannot guarantee that we will receive your returned item.
- You are responsible for the cost of returning your items. This cost is non-refundable.
- We strongly recommend that you save your return tracking number until you have been notified that we have completed your refund.
Any items sent back without authorization will not be accepted and sent back at owners expense. If the item is not accepted back by the post office, items will be held at the store until they are picked up or payment for reshipment is received.
*Note there will be a $15 Re-stocking fee if you choose to return your items that have been shipped out. The restocking fee will be taken out of your refund request. There is no exception on this restocking fee. Restocking fee does not apply to exchanges.
If an item is dirty or damaged the cost to repair will be deducted.